Information We May Collect

Depending on your interaction with us and the services you request, we may collect the following types of information :

Personal Information :

• Full name
• Mobile number
• Residential or correspondence address
• Date of birth, where required
• Other information voluntarily provided by you

Service and Transaction-Related Information :

• Details of the service requested
• Currency and transaction-related information
• Travel-related information, where applicable
• Communication and enquiry details
• Other information necessary to process or respond to a service request

Identification and Compliance Information :

Where required by applicable laws, regulations, or compliance procedures, we may collect identification documents, address proof, travel-related documents, declarations, and other information necessary for customer verification and regulatory compliance.

Website and Technical Information :

When you visit our website, certain technical information may be collected automatically, such as :

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Date and time of access
• Website usage and interaction information

How We Use Your Information

We may use your personal information for the following purposes :

• To respond to your enquiries and requests.
• To provide information about our services.
• To process service requests and transactions.
• To verify customer identity and documentation where required.
• To comply with applicable legal and regulatory obligations.
• To maintain records and internal business operations.
• To provide customer support and assistance.
• To improve our website, services, and customer experience.
• To prevent fraud, misuse, unauthorised activity, or other security risks.
• To communicate important service-related updates.
• To send promotional or marketing communications where permitted by applicable law or based on your consent, where required.

Legal and Regulatory Compliance

As a provider of foreign exchange and related services, Abhinandan Forex may be required to collect, verify, retain, process, or disclose certain information to comply with applicable legal, regulatory, taxation, audit, KYC, AML, fraud prevention, and other compliance requirements.

Where required by law or regulation, we may retain and disclose relevant information to authorised regulatory authorities, government agencies, financial institutions, auditors, or other legally authorised entities.

Sharing of Personal Information

Abhinandan Forex does not sell or rent personal information to third parties for their independent commercial use.

However, we may share information where reasonably necessary with :

• Authorised employees and representatives of Abhinandan Forex.
• Service providers assisting us in operating our business or website.
• Financial institutions or authorised business partners, where necessary for providing requested services.
• Professional advisers, auditors, or compliance service providers.
• Government authorities, regulatory bodies, law enforcement agencies, or other authorised entities where required by applicable law.
• Other parties where disclosure is necessary to protect our legal rights, prevent fraud, or ensure security.

All such sharing will be subject to applicable legal and regulatory requirements.

Data Security

We take reasonable administrative, organisational, and technical measures to protect personal information against unauthorised access, misuse, alteration, disclosure, destruction, or loss.

Access to sensitive information may be restricted to authorised personnel who require such information for legitimate business, service, compliance, or legal purposes.

However, despite our efforts, no method of electronic transmission, internet communication, or data storage can be guaranteed to be completely secure. Users provide information at their own discretion and should take appropriate precautions when using online services.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, analyse website usage, understand visitor preferences, and enhance the overall user experience.

Cookies are small data files that may be stored on your device when you visit a website.

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or performance of some parts of the website.

Third-Party Websites

Our website may contain links to external or third-party websites.

This Privacy Policy applies only to the Abhinandan Forex website and does not apply to third-party websites, platforms, or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. Users are encouraged to review the privacy policy of any third-party website before providing personal information.

Data Retention

We may retain personal information for as long as necessary to :

• Provide requested services.
• Maintain appropriate business and customer records.
• Meet legal and regulatory obligations.
• Resolve disputes or address customer concerns.
• Prevent fraud and misuse.
• Enforce our agreements and protect our legal rights.

The duration for which information is retained may vary depending on the nature of the information and applicable legal or regulatory requirements.

Marketing Communications

Where permitted by applicable law, we may use your contact information to send you information about our services, offers, updates, or other relevant communications.

You may request to stop receiving promotional communications by contacting us through our official communication channels or by using any available unsubscribe option.

Please note that even if you opt out of promotional communications, we may still send important service-related, transaction-related, legal, or regulatory communications where necessary.

Your Rights and Choices

Subject to applicable laws and regulations, you may have the right to request information regarding your personal data held by us and to request correction or updating of inaccurate information.

Certain information may need to be retained where required by applicable laws, regulations, compliance obligations, or legitimate business purposes.

For any privacy-related request, you may contact us through our official communication channels.

Children's Privacy

Our website and services are not intended for individuals who are not legally eligible to use the services offered by us.

We do not knowingly collect personal information from individuals where such collection is prohibited by applicable law.

Changes to This Privacy Policy

Abhinandan Forex may update or modify this Privacy Policy from time to time to reflect changes in our business practices, services, legal requirements, regulatory obligations, or technology.

Any updated Privacy Policy will be published on this page along with the revised effective date.

We encourage users to review this Privacy Policy periodically.

Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way your personal information is handled, please contact us through the official communication channels of Abhinandan Forex.